Return and Cancellation Policy
At The Byke Home Comfort, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product or cancel an order. Please review our policies below to ensure a smooth process:
Return Policy:
Eligibility: Customers may initiate a return within 7 days (including non-working days) from the date of receiving the product, provided the brand packaging remains undamaged.
Reason for Return: To initiate a return, customers must email us at [Your Email Address] within the specified period, mentioning the reason for the return along with the order details. Returns due to non-manufacturer causes or customer-inflicted damages will require the customer to bear the return courier charges.
Product Condition: Returned products must be in their original condition, unused, and with all tags intact. Any signs of wear and tear or damage to the product or packaging may result in the rejection of the return request.
Return Process: Once we receive your return request and verify the eligibility criteria, we will provide instructions for returning the product. Please ensure to securely package the item to prevent damage during transit.
Refund: Upon receiving the returned product and verifying its condition, we will process a refund to your original payment method. Please note that shipping charges (if any) are non-refundable.
Cancellation Policy:
Order Processing: Orders that have already been processed or shipped cannot be cancelled. In such cases, you may initiate a return as per our return policy mentioned above.
Refund for Cancelled Orders: If your order is eligible for cancellation and has not been processed, we will refund the full amount to your original payment method within a reasonable timeframe.
Contact Us:
If you have any questions or concerns regarding our return and cancellation policy, please feel free to contact us at [Your Contact Information]. Our customer service team is here to assist you and ensure your shopping experience with us is seamless.